Frequently Asked Questions




What is PlanitEats?
We started as the Healthy Grille in 2002 and we have switched to an online platform in 2015. PlanitEats is dedicated to teaching our customers not only what to eat, but how to eat. We offer meals, snacks and more that are sugar free, dairy free, gluten free, and non GMO. We deliver nationwide! We also offer services such as metabolic testing where we can help create a meal plan designed specifically for you whether your goal is to lose weight, maintain weight, or gain lean muscle, we will get you there.

Can I walk into a store without pre-ordering a meal?
Yes! If you happened to be located in one of the towns that have our retail locations. We are always stocked with a variety of meals for customers to purchase and enjoy, so come on in and check us out!

Can I pick up my food instead of delivery?

Yes you can. You can pick up your food at a local retail location near you.

Why pre-order online?
There are several benefits to pre-ordering online. You save time, can customize your meals with online pre-ordering. There are several different preordering plans to save money with! Delivery is also an option for those who are too busy to stop by and grab their meals!

What is the window for ordering?
The cut off is Thursday before by midnight. This ensure Monday or Tuesday (Fedex) delivery or Sunday in store pick up.

When do you deliver?
We deliver on Mondays between 9 a.m. ­ 6 p.m. Delivery times vary depending on our delivery driver’s route optimization ­ special arrangements can be made on an individual basis depending on requirements. If you are out of our range, fedex will deliver to you.

Do I have to be home to receive my delivery?
Fedex orders do not have to be home to receive order. For local delivery we offer a convenient Cooler Program which allows the customer to not have to be home for delivery.(FEDEX is comes with cooler at no additional charge)

What is the Cooler Program?
The Cooler program is designed to allow busy customers the convenience of not having to be home to receive their delivery. The Cooler program is a one time fee of $25.00 so at times you are not home for your delivery a Planit Eats cooler will be left on your doorstep with ice packs that guarantee freshness for up to 48 hours. Once you receive the first delivery with your cooler and ice packs every time you will not be home for your delivery the cooler must be left in the designated delivery location with the re­frozen ice packs (that you store in your freezer during the week) in order for us to safely load your delivery into the cooler. This program does not apply to orders being fedex as the fedex orders are shipped in these coolers already. No additional charge on fedex orders.

Is there a delivery fee?
Yes, the delivery fee varies by location. To find out the cost of your delivery, go online to menu, prior to check out, after picking your items, you will then be able to pick your delivery location and see the cost of delivery.

Can I customize my order?
Yes, the entire menu is customizable. We can accommodate food allergies and most requests. If you are on a low carb diet for example, we can swap out your brown rice or quinoa for double vegetables.

Do you have gluten free options?
Yes, the entire menu is gluten free.

How much do the meals cost?
Most meals are $10.00 with the exception of our seafood and steak meals which are $12.00 and $13.00

Do you have vegan and vegetarian options on your menu?
We currently offer several Vegan meals and we are always working on expanding our vegetarian ­friendly menu!

Is the food fresh or frozen?
Our food is always delivered fresh, never frozen.

How long does the food last once delivered?
All meals are labeled with a freeze by date, they will typically last two weeks in the freezer.

Can meals be frozen?
Most meals can be frozen. We don’t recommend freezing the salads, seafood meals or sirloin.

What is the best way to heat my meals?
The meals come in microwave safe containers, if you choose this option, depending on the wattage of your microwave, the cooking time may vary, so keep an eye on it to prevent over cooking, we recommend starting with 90 seconds. Make sure to remove the lid. Another heating option is to transfer the food from its original container onto an oven safe plate or dish and heat it either in your oven, toaster oven or our recommendation ­ a convection countertop oven, at 400 degrees and check after 5 minutes, additional time may be required.

Is there a commitment for ordering?
There is no sign up or commitment, order week to week or whenever is convenient for you. However, you can choose to sign up for recurring weekly delivery.

If I request a custom meal plan, do I choose my meals or do you choose them for me?
You have the option to pick your meals or choose the chef’s choice (we pick them for you).

Is there a minimum requirement for delivery?
The minimum requirement for delivery is 3 meals or $30 before tax and delivery fees.

How do I get started?
Simply go to the menu and choose at least 3 meals or $30 worth of food,continue the steps to checkout where you will purchase your order.

What programs do you offer?
We offer programs targeting Weight loss, Weight gain, meal plans designed for lower sugar intake and cholesterol control. We also offer Nutritional Assessments and Metabolic testing to help individuals gauge where they are in their fitness journey and help them meet their goals.

For any other inquiries about delivery, pick-up or order customization call or text 1.855.5MYMEAL (1.855.5696325), e-mail planiteats@gmail.com, or visit one of our retail locations.